Welcome to My Blog

Thank for stopping by. This is the home of the ORIGINAL custom personalized wire wood hangers. I am hoping to continue to add different designs as time moves on. I also sell wedding signs and more now.

If you have any special requests, please email me at: bridalhangers@aol.com . Visit my online portfolio: Flickr . I'd love to hear from you!

My Etsy Shop
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Friday, July 20, 2012

Stand By Your Work

My business is very important to me.  It is my source of income to live from day to day.  I am not in it as a hobby.  So, with that being said, it matters to me if my customers are happy with my product.  Unhappy customers are not good for anyone's business.  I do realize however, that you might have a customer from time to time which you are not able to please, no matter what is offered.

It is also important that customers realize a seller cannot correct an error if they are not made aware of the problem.  Have you ever had a customer who contacts you well after the fact, to let you know how unhappy they were with your product? I have.  The customer had an issue with the hanger coming apart when the dress was hung on it.  I of course apologized for that happening, and then let her know that was not normal and should not have occurred.  I also let her know that I would have quickly replaced the hanger with a new one, had I been made aware of the situation.  This customer ended up being a repeat customer.  She was 100% pleased with her next purchase.

As a buyer, it is understandable if you are upset after receiving a product that is not exactly as you thought it would be. I would suggest before getting too upset, contact your seller to advise of the situation.  I am certain in most cases the seller had no idea there was an error or imperfection in the item being shipped.  I know this is the case for me.  I only hope it would be for other sellers.  Give the seller a chance to make it right.

An honest seller will want only the best for their customers.  Life happens and sometimes situations occur causing errors or imperfections in the quality of our goods.  Stand by your work and make it right, should you be faced with an upset customer.

Now, get busy and shop!



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